What you do is service...
How you do it is Profitable!
We help women-owned companies keep customers and increase profit margins
In The Time It Takes To Blink. . .
Customers switching companies due to poor service costs U.S. companies a total of $1.6 trillion
Let’s face it. . . the U.S. economy is going to be challenging for a while.
Everything is moving sideways and winning the customer in the current climate is not the same as it was.
Customers have more choices, better information, higher sophistication, more complex needs, and greater power in the buyer-seller relationship than ever before.
And when you cannot keep up with their changing interests…
- You Lose Customers
- You Lose Referrals
- You Lose Dollars
How Many Opportunities Do You Have To Keep (Or Lose) Your Best Customers?
per day
per week
per month
per year
per day
per week
per month
per year
In today’s marketplace climate, nearly every CEO is hunting for ways to:
📊 save significant money;
📊 get more done with fewer people;
📊 avoid “self-inflicted” gap problems;
📊 make “turn on a dime” decisions, and
📊 get laser-focused on revenue-generating activities
📊 and yessss, take care of your customer
But mid-size companies have the additional disadvantage of being too large to Pivot quickly – and small companies will struggle to Recover without access to extensive resources.
To help you successfully maneuver the messy middle, without wasting time (& money) fixing the wrong problems… we begin with our signature Profit Finding Audit™
Prescription Without Diagnosis Is Malpractice
The Profit Finding Audit™ examines the strength of your company’s foundation, exposes hidden cracks in your key performance pillars, and assesses the true health of your infrastructure.
Then during an executive debrief session, we share our findings with recommendations for high impact customer driven solutions to increase quality, loyalty and profitability – from the inside out.
While every service-based company has unique nuances, when small and mid-size companies bring us in, we always find profit trapped in one or more areas:
Your PEOPLE
Engaged employees yield 89% greater customer satisfaction and 50% higher loyalty.
Your PROCESS
85% of failure to meet customer expectation is a deficiency in process, not in the employee.
Your PERFORMANCE
80% of companies believe they give superior service but only 8% of customers agreed.