Profitability is always trapped in 1 of 3 areas!
After over 2 decades as a Profit & Performance Advisor, I am still surprised by businesses that make it difficult for people to give them money. Here are 3 customer experiences I had in the last 7 days. Use each scenario to examine your business. Scenario #1 is a...
Are You Irritating Your Customers?
Recently, I was in a sound prohibited environment when I clicked an email link, which turned out to be a video. To my delight, the video did not auto-play and there was a full transcript directly below the video. I was able to read the content and move on to the next...