![Exceed Customer Experience Through Intentional Word Choice](https://customerdrivengroup.com/wp-content/uploads/2020/11/0.jpg)
![Exceed Customer Experience Through Intentional Word Choice](https://customerdrivengroup.com/wp-content/uploads/2020/11/0.jpg)
![Profitability is always trapped in 1 of 3 areas!](https://customerdrivengroup.com/wp-content/uploads/2020/11/1520150202119.jpg)
Profitability is always trapped in 1 of 3 areas!
After over 2 decades as a Profit & Performance Advisor, I am still surprised by businesses that make it difficult for people to give them money. Here are 3 customer experiences I had in the last 7 days. Use each scenario to examine your business. Scenario #1 is a...![Are You Irritating Your Customers?](https://customerdrivengroup.com/wp-content/uploads/2020/11/1520104514941.jpg)
Are You Irritating Your Customers?
Recently, I was in a sound prohibited environment when I clicked an email link, which turned out to be a video. To my delight, the video did not auto-play and there was a full transcript directly below the video. I was able to read the content and move on to the next...![4 profitable lessons from a Big Box Store’s failure](https://customerdrivengroup.com/wp-content/uploads/2020/11/1520058003598.jpg)