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Profitability is always trapped in 1 of 3 areas!

Profitability is always trapped in 1 of 3 areas!

Customer Experience, Employee Engagement, Operational Excellence

After over 2 decades as a Profit & Performance Advisor, I am still surprised by businesses that make it difficult for people to give them money. Here are 3 customer experiences I had in the last 7 days. Use each scenario to examine your business. Scenario #1 is a...

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  • Customer Experience
  • Employee Engagement
  • Operational Excellence

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